Policies & terms

Prohibited items

We do not print firearms, firearm parts or accessories (including receivers, suppressors and magazines), undetectable or untraceable weapons, counterfeit goods, items that infringe copyright, patent or trademark, or anything illegal in Minnesota or the destination.

We may review uploaded models for compliance and may refuse or cancel any job. If we cancel for a policy reason before printing, you get a full refund.

Upload rights agreement

When you upload a file you confirm that you created it, own it, or have the right (for example a license) to have it printed, and that printing it doesn't violate anyone else's rights.

Rights holders who believe a file infringes their work can report it through the Help center contact form (category “Something else”) with the quote number or model link. We review reports and remove infringing material.

File privacy & retention

Uploaded files are stored privately and are visible only to you and the staff of the shop you sent them to. Downloads use short-lived signed links, and files are encrypted in transit and at rest.

We keep files for 12 months after your last order so you can reorder, then delete them. You can ask us to delete your files sooner at any time through the Help center, and we'll honor it unless an open order needs them.

Quality & liability

3D prints have layer lines and small dimensional variation (typically ±0.2 mm or ±0.5%, whichever is larger, for FDM; tighter for resin). Colors can differ slightly from screens and between batches.

Prints are not food-safe, medical-grade or rated for safety-critical use unless the quote says so in writing. Anatomical models are for training, education and display only. We don't guarantee strength for load-bearing parts.

Cancellations, reprints & refunds

Cancel any order for a full refund before printing starts. Custom prints can't be refunded after printing starts unless they're defective.

If an order arrives damaged or doesn't match the approved quote, message us on the order within 14 days with photos and we'll reprint it or refund you. Digital downloads are non-refundable once downloaded.

Local pickup

Local pickup is in Woodbury, MN. We'll message you when your order is ready. Please collect within 30 days; after that we may ship it at your cost or dispose of it after notifying you.

Terms of service

Quotes are valid for the period shown on the quote. Prices are confirmed when we approve your request. Payments are processed securely by Stripe; we never see or store your card number.

Partner print shops on the TITAN platform are independent businesses responsible for their own orders; TITAN Simulation coordinates orders and support.

Privacy

We collect your name, email, company, phone, addresses and files only to quote, make and deliver your order and to support you. We don't sell personal data.

You can ask for a copy of your data or for your account to be deleted at any time through the Help center.