Help center
Search common questions, ask Ask TITAN (bottom right), or send our team a message.
FilesWhich file types can I upload?
STL, 3MF, OBJ, STEP/STP and G-code, up to 100 MB each. STL and 3MF are measured and design-checked automatically; other types are reviewed by our team.
FilesDo I need an account to get a price?
No. Upload a file on Request a quote and click Get instant estimate. You only create a free account when you submit, so you can track the order and pay.
FilesWhat does the design check look for?
Whether the mesh is watertight, non-manifold edges, separate loose parts, zero-area triangles and whether it fits our printers at the size you chose. Warnings still get a price; files that need a human review are quoted by our team.
FilesWho can see my files?
Only you and the print shop's staff. Files are stored privately and shared only through short-lived signed links. See File privacy & retention in our policies.
MaterialsWhich material should I choose?
PLA for display models and prototypes, PETG for tougher or water-resistant parts, TPU for flexible parts, ABS/ASA for heat or outdoor use, and resin for fine detail like anatomy and dental models. Pick “Recommend for me” and we'll choose, or ask Ask TITAN.
MaterialsAre prints food-safe or medical-grade?
No, unless a quote states it in writing. Our anatomical models are for training, education and display, not for implantation or patient contact.
PricingHow is the price calculated?
Material used, machine time, labor and setup, finishing and a failure allowance, then quantity discounts, member discounts and tax. Click “View itemized quote” to see the breakdown.
PricingDo you offer bulk discounts?
Yes — 10+ pieces 5% off, 100+ 10%, 1,000+ 15% and 10,000+ 20% (shops can set their own tiers). Discounts apply per file by quantity.
PricingCan non-profits skip sales tax?
Yes. Tick “We're a tax-exempt non-profit”, enter your EIN or exemption number and upload your certificate. We confirm it before approving the quote.
OrdersHow do I track my order?
Open Request a quote while signed in. Each request shows a timeline (received, file review, awaiting payment, queued, printing, post-processing, quality check, packed, shipped/ready for pickup, delivered) and the tracking number once it ships.
OrdersCan I ask a question about a quote?
Yes — click “Tracking & messages” under any request to message the shop. The conversation stays with that quote.
OrdersWhat is a quote number?
Every request gets a permanent number like TQ-1234. Mention it in any email or message so we can find it right away.
Shipping & pickupHow much is shipping?
From Woodbury, MN (ZIP 55001): $8 up to 1 lb, $12 up to 3 lb, $16 up to 5 lb and $22 above 5 lb in the US. Canada is double. Shop orders of $150 or more ship free.
Shipping & pickupCan I pick up my order?
Yes. Choose “Local pickup in Woodbury, MN” when you submit. We'll message you when it's ready; please collect within 30 days.
MembershipsWhat do Basic and Pro include?
Basic and Pro are plans for the Print Shop App (calculator, your own quote portal, inventory and scheduling). Pro adds unlimited quotes, Pro-only Shop models and 10% off TITAN printing. Pro Lifetime is a one-time $249.
MembershipsCan I cancel?
Yes, any time from Pricing → Manage subscription. You keep access until the end of the period you've paid for.
Returns & refundsWhat if my print arrives damaged or wrong?
Message us on the order within 14 days with photos. If it doesn't match the approved quote or arrived damaged, we reprint it or refund you.
Returns & refundsCan I cancel an order?
You can cancel for a full refund before printing starts. Once printing has started, custom work can't be refunded unless it's defective.
See also our policies & terms.